# HSBC Singapore > HSBC Singapore knowledge base – help articles and documentation. ## Help with Flights - [What if there is an airline schedule change or cancellation of my booking?](https://faq-travel-hsbc.hopper.com/en_gb/what-if-there-is-an-airline-schedule-change-or-cancellation-of-my-booking-S1o3t70ykx.md): When it comes to airline schedule changes and cancellations we are unable to directly influence or control flight schedules We will notify you about flight ca - [How do I book a flight?](https://faq-travel-hsbc.hopper.com/en_gb/how-do-i-book-a-flight-rkZ4p70kJl.md): Follow the steps below to book a flight with us Log into the HSBC Singapore App or Web Portal and search Travel from the homepage From there select - [What if my flight is disrupted, cancelled, or delayed whilst travelling?](https://faq-travel-hsbc.hopper.com/en_gb/what-if-my-flight-is-disrupted-cancelled-or-delayed-whilst-travelling-r1QVXNRJke.md): Flight disruptions and delays are an inevitable part of travel and while they can be frustrating they are beyond our control If you find yourself facing a de - [Can I change or update traveller information after booking a flight?](https://faq-travel-hsbc.hopper.com/en_gb/can-i-change-or-update-traveller-information-after-booking-a-flight-r1Ws8Ova0.md): You can update your traveler information any time before booking a flight in the Traveler section We recommend keeping this uptodate for all travelers as - [How can I earn frequent flyer points from the airline?](https://faq-travel-hsbc.hopper.com/en_gb/how-can-i-earn-frequent-flyer-points-from-the-airline-BymAOuvT0.md): Be sure to update your traveller details with your frequent flyer information before booking your flight through Travel Booking Frequent flyer details will not - [What can I do if I missed my flight?](https://faq-travel-hsbc.hopper.com/en_gb/what-can-i-do-if-i-missed-my-flight-SJ6RNdO6C.md): If you have missed your flight or anticipate missing it it is crucial to contact the airline immediately Depending on the situation they may or may not be ab - [Where do I find my boarding pass?](https://faq-travel-hsbc.hopper.com/en_gb/where-do-i-find-my-boarding-pass-SyNgUud6C.md): You will get your boarding pass from the airline either online or at the airport We dont have access to your boarding pass Get your boarding pass online - [How do I select seats?](https://faq-travel-hsbc.hopper.com/en_gb/how-do-i-select-seats-BkK8L__6C.md): If the airline you are booking with offers seat selection you will be prompted to select seats during the booking process Some seats may be free of charge wh - [How can I manage my booking to add more baggage, upgrade seats, add dietary requirements, or ask for wheelchair assistance?](https://faq-travel-hsbc.hopper.com/en_gb/how-can-i-manage-my-booking-to-add-more-baggage-upgrade-seats-add-dietary-requirements-or-ask-for-wheelchair-assistance-ryaE08ylJl.md): If you were unable to complete your booking preferences during the booking process you should be able to manage your booking directly on the airlines website - [How can I cancel my flight?](https://faq-travel-hsbc.hopper.com/en_gb/how-can-i-cancel-my-flight-HJwWlrJlkl.md): Before you request a cancellation here are some tips to help you cancel your travel plans as seamlessly as possible If you made a booking within the past 24 - [How do I change my flight?](https://faq-travel-hsbc.hopper.com/en_gb/how-do-i-change-my-flight-SkHYHV1eJx.md): Change of plans It happens We will use your airline and fare details to guide you through changing or requesting to change your flight Before you requ - [What is the baggage allowance for my flight?](https://faq-travel-hsbc.hopper.com/en_gb/what-is-the-baggage-allowance-for-my-flight-ryJ9kwklJg.md): Each airline defines their own baggage allowances and fees and Hopper shares this information with you when you book your flight To review baggage allowance - [What should I do if my baggage is missing or delayed?](https://faq-travel-hsbc.hopper.com/en_gb/what-should-i-do-if-my-baggage-is-missing-or-delayed-SkneXVyCA.md): If you find yourself in a situation where your baggage is missing or delayed upon arrival there are steps you can take to resolve the issue promptly By follow - [When do I need a passport, visa, transit visa, or other travel documents?](https://faq-travel-hsbc.hopper.com/en_gb/when-do-i-need-a-passport-visa-transit-visa-or-other-travel-documents-SJ4tnd_a0.md): When it comes to travel its always advised to plan ahead Domestic travel If you are traveling domestically you will need one of the following to c - [How do I request in-flight meals for dietary restrictions?](https://faq-travel-hsbc.hopper.com/en_gb/how-do-i-request-in-flight-meals-for-dietary-restrictions-rJylyYdpC.md): If you have dietary restrictions and require a specific meal type during your flight most airlines are capable of accommodating your needs Heres how you ca - [How do I use my Future Travel Credit?](https://faq-travel-hsbc.hopper.com/en_gb/how-do-i-use-my-future-travel-credit-SkKaSPkl1l.md): If you cancel your flight with some airlines they will offer you a future travel credit FTC to rebook a new flight at a later date To redeem your fut - [How do I view my ticket number?](https://faq-travel-hsbc.hopper.com/en_gb/how-do-i-view-my-ticket-number-ByJUtO6R.md): Not all airlines issue ticket numbers If you were issued a ticket number you can find it in the Fare Details section of the Receipt and itinerary email you re - [Can I bring my pet or service animal on my flight?](https://faq-travel-hsbc.hopper.com/en_gb/can-i-bring-my-pet-or-service-animal-on-my-flight-rkYG7YuT0.md): Service animals Airlines in the US and Canada are required to accept trained service animals on board their flights To bring a service animal inform the a - [Why didn’t the airline accept my booking?](https://faq-travel-hsbc.hopper.com/en_gb/why-didn't-the-airline-accept-my-booking-r1SYNYOaA.md): Unfortunately there are rare scenarios in which you wont be able to complete your booking This happens most commonly if the airline sells out of a particular - [Why is my flight booking pending?](https://faq-travel-hsbc.hopper.com/en_gb/why-is-my-flight-booking-pending-ryWtpmElkx.md): When you book a flight on Hopper we may put a temporary hold on your payment method for the total amount of your booking This allows us to hold your spot with - [How do I manage my booking on the airline's website?](https://faq-travel-hsbc.hopper.com/en_gb/how-do-i-manage-my-booking-on-the-airline's-website-r1JZ0yJlkx.md): Youll need your airline confirmation code as well as the passenger names to manage your booking on the airlines website How to access your confirmatio ## Help with Refunds and Billing - [Why was I charged even though my booking wasn't confirmed?](https://faq-travel-hsbc.hopper.com/en_gb/why-was-i-charged-even-though-my-booking-wasn't-confirmed-HJ0wrNDaR.md): When you book we may put a temporary hold on your payment method for the total amount of your bookingthis is not a charge The hold will likely appear as a pe - [What payment method can I use to make a booking?](https://faq-travel-hsbc.hopper.com/en_gb/what-payment-method-can-i-use-to-make-a-booking-SJbsw1klJe.md): Only HSBC credit cards are accepted for purchase - [How do I request a refund?](https://faq-travel-hsbc.hopper.com/en_gb/how-do-i-request-a-refund-H1thOyygke.md): For most eligible bookings you can initiate your refund request on the HSBC Bank Travel App or Web Portal by canceling your booking Depending on whether your ## Additional Help - [How do I contact customer support?](https://faq-travel-hsbc.hopper.com/en_gb/how-do-i-contact-customer-support-HJo9DIpJke.md): Browse our FAQs for answers to many common questions or contact us directly from Customer Support within the HSBC Singapore App or Web Portal Were happy to - [What if my booking is affected by a travel alert?](https://faq-travel-hsbc.hopper.com/en_gb/what-if-my-booking-is-affected-by-a-travel-alert-Sy8Pf1kgyx.md): In an unpredictable world travel advisories are issued to provide travelers with important information that may impact their plans Its important to note that - [How does Price Watch work?](https://faq-travel-hsbc.hopper.com/en_gb/how-does-price-watch-work-S1p4yUJxyl.md): HSBC partners with Hopper to provide a powerful tool that makes price predictions based on past data and current trends When you search for a flight youll se - [How do Travel Credits with HSBC work?](https://faq-travel-hsbc.hopper.com/en_gb/how-do-travel-credits-with-hsbc-work-HkIez1gJx.md): Travel credits are a form of payment issued by HSBC that you may apply to future HSBC travel portal purchases Travel credits are issued in specific scenarios - [How do I view my flight, hotel, or car reservation?](https://faq-travel-hsbc.hopper.com/en_gb/how-do-i-view-my-flight-hotel-or-car-reservation-B1sIXgi2Jl.md): Log into Travel with Points from your HSBC Singapore app Look for My trips inside the menu From there select the trip you wish to view and you - [Which travel services are available in my country?](https://faq-travel-hsbc.hopper.com/en_gb/which-travel-services-are-available-in-my-country-HJJ6jYTbg.md): The travel booking options available may differ depending on where your HSBC account is based Feature Singapore India UAE Qatar